The Good Food CFO Software Privacy Policy

Last updated: November 16, 2025

1. Introduction

Welcome to The Good Food CFO Software. We are committed to protecting your privacy and being transparent about our data handling practices. This Privacy Policy explains how we collect, use, and share information about you when you use our SaaS application and related services as well as terms and conditions for use of the software by the customer.  

2. Information we collect

We collect information that you provide to us directly and information that is automatically collected when you use our Service.

Information you provide to us:

  • Account registration: When you create an account, we collect your name, email address, business name  and password. 

  • Billing and payment information: When you subscribe to a paid plan, your payments are processed by our third-party payment processor, Stripe. We do not store your credit card details on our servers. Stripe may collect your name, billing address, credit card number, and other payment information. Stripe's use of your personal information is governed by their privacy policy, which you can review at https://stripe.com/privacy.

  • User content: We store the information you input, upload, or transmit while using the Service, which may include documents, data, images, or other files.

  • Communications: When you contact our support team or communicate with us, we collect the content of your communications and any contact information you provide in order to better serve you and future customers. 

Information we collect automatically:

  • Log and usage data: As with most online services, our servers (hosted by Supabase) automatically record information when you use our Service. This includes your IP address, browser type, operating system, the pages you visit, and your activities within the application.

  • Cookies and tracking technologies: We use cookies and similar technologies to remember your preferences, track usage patterns, and improve our Service.

  • Device information: We collect information about the device you use to access the Service, such as the device type, unique identifiers, and mobile network information.

3. How we use your information

We use the information we collect for the following purposes:

  • To provide and improve the Service: This includes administering your account, processing payments, delivering the features you've subscribed to, and enhancing user experience.

  • To communicate with you: We use your contact information to send service-related emails, security alerts, and customer support communications.

  • For marketing purposes: With your consent, we may use your contact information to send you marketing and promotional materials about our products and services.

  • For analytics and research: We analyze usage patterns to monitor and improve our Service, diagnose technical issues, and inform the development of new products.

  • To enforce our terms and legal rights: We use your information to prevent fraudulent activity, enforce our Terms of Service, and comply with our legal obligations.

4. How we share your information

We do not sell your personal information to third parties. We only share it in the following limited circumstances:

  • With service providers: We share information with third-party vendors who perform services on our behalf. These include:

    • ThriveCart and Stripe: As our payment processor (s), Stripe receives billing and payment information to complete your transactions and for fraud prevention.

    • Supabase: As our hosting provider, Supabase stores the data collected through the Service, including your user content and account information.

  • For business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a new owner.

  • For legal reasons: We may disclose your information to comply with legal obligations, enforce our rights, or respond to valid legal requests from authorities.

  • With your consent: We may share your information with your explicit authorization.

5. Your data rights

Depending on your location, you may have specific rights regarding your personal data under laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These rights may include:

  • The right to access: You can request a copy of the personal data we hold about you.

  • The right to rectification: You can ask us to correct any inaccurate or incomplete personal data.

  • The right to erasure: You can request that we delete your personal data under certain conditions.

  • The right to object: You can object to the processing of your personal data for certain purposes.

  • The right to portability: You can request to receive your personal data in a structured, machine-readable format.

To exercise these rights, please contact us at support@thegoodfoodcfo.com.

6. Data security and retention

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no security system is completely impenetrable.

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy, or for a period required by law.

7. International data transfers

Your personal information may be transferred to, stored, and processed in countries outside of your own, such as the United States, where our and our service providers' operations are located. We ensure these transfers are compliant with applicable data protection laws.

No Sale of Data: Customer Data will not be sold to third parties. Provider may only share anonymized, aggregated insights that do not identify any individual business.

8. Children's privacy

Our Service is not directed at children under the age of 13. We do not knowingly collect personal information from children without parental consent. If we learn that we have, we will take steps to delete that information as quickly as possible.

9. Changes to this Privacy Policy

We may update this policy from time to time. We will notify you of any material changes by posting the new policy on our website or by sending an email to the primary email address associated with your account. Your continued use of the Service after any changes indicates your acceptance of the updated policy.

10. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

  • Email: support@thegoodfoodcfo.com